Refund Policy

Last Updated: June 15, 2024

This Refund Policy outlines the terms and conditions for refunds for services provided by IsrailTianGeoTire ("we," "our," or "us") through our website israiltiangeotire.com (the "Website"). By purchasing any of our services, you agree to be bound by this Refund Policy.

1. Overview

IsrailTianGeoTire strives to provide high-quality educational content and services related to real estate investment in Israel. We understand that circumstances may arise where a refund request is necessary. This policy explains our refund procedures for different types of services we offer.

2. Free and Paid Webinars

2.1 Free Webinars

Many of our introductory webinars are offered free of charge. As no payment is collected for these services, no refunds are applicable.

2.2 Paid Webinars

For our premium webinars, specialized workshops, and advanced educational sessions that require payment, the following refund terms apply:

2.3 Webinar Cancellations by IsrailTianGeoTire

If we cancel a paid webinar for any reason, you will be offered one of the following options:

• Full refund to your original payment method
• Credit toward a future webinar or service
• Automatic registration for a rescheduled date of the same webinar

3. Consultation Services

3.1 Individual Consultation Cancellations

For personalized consultation services regarding real estate investment in Israel, the following refund policy applies:

3.2 No-Shows

If you fail to attend a scheduled consultation without prior notice, no refund will be provided, and the service will be considered rendered.

3.3 Consultation Cancellations by IsrailTianGeoTire

If we need to cancel or reschedule a consultation, you will be offered either a full refund or priority rescheduling at your convenience.

4. Digital Products and Educational Materials

4.1 Downloadable Resources

For digital products such as investment guides, market reports, and other downloadable resources:

• Refunds are available within 14 days of purchase if you have not downloaded the material
• Once a digital product has been downloaded, no refund will be provided
• If the material is found to be defective or significantly not as described, contact us within 14 days of purchase for resolution

4.2 Subscription Services

For any subscription-based services:

• Prorated refunds are available for unused portions of the current billing period if cancellation is requested
• No refunds for previous billing periods will be provided
• Cancellation will take effect at the end of the current billing period unless immediate cancellation is specifically requested

5. Membership Programs

For any premium membership programs offering ongoing access to resources, webinars, and community features:

• 14-day satisfaction guarantee for new members; full refund available within first 14 days of initial membership
• After the initial 14-day period, no prorated refunds will be issued for canceled memberships
• Members retain access to all benefits until the end of the current billing period

6. Exception Circumstances

We understand that exceptional circumstances can occur. In cases of serious illness, family emergency, or other extenuating circumstances, please contact us as soon as possible. We will review these situations on a case-by-case basis and may offer extended credit, rescheduling, or other accommodations outside our standard refund policy.

7. How to Request a Refund

To request a refund, please follow these steps:

1. Email your refund request to refunds@israiltiangeotire.com with the subject line "Refund Request"
2. Include your full name, email address used for purchase, date of purchase, and service/product purchased
3. Provide the reason for your refund request
4. Include any relevant order numbers or receipt information

All refund requests will be processed within 5-7 business days. Refunds will be issued using the original payment method whenever possible. If the original payment method is unavailable, we will contact you to arrange an alternative refund method.

8. Payment Processing Fees

Please note that payment processing fees (typically 3-4% of the transaction amount) may be deducted from refund amounts in accordance with our payment processor's policies, except where prohibited by law.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our Website. It is your responsibility to review this Refund Policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.